Advantages of Repeat Ordering:

• Your order arrives automatically.
• Repeated monthly and bi-monthly retail orders are discounted.
• Repeated quarterly orders are for convenience.

Modifications, Upgrades and Downgrades:

If you wish to modify, upgrade or downgrade your order please contact Customer Care with your request:

• Use the Repeat Order Modification Form
• e-mail sales@rawhidedistributors.com
• Use the Customer Care contact form
• Call us at 888-Dog-Bonz (888-364-2669)
• Fax us at 630-238-0508

• You may do so at any time.  You are under no obligation to continue, ever. 
• Use the Repeat Order Modification Form, or Contact Customer Care with your name, address or phone, and indicate you wish to cancel your repeat order.
  (So we can cancel the correct order)
• No questions asked and no sales pressure, ever.  Guaranteed.

• When the customer skips two or more months, the order will be considered terminated. 
• To resume, the first shipment will be charged at regular price and the discount will be applied thereafter.  

Delivery time:
FedEx Ground: Delivery Transit Time Map
Priority Mail: 2-3 days.

Signature Service Request:

When the carrier delivers the package to a residential location they leave the box by the front door and do not require a signature.  If your residence is located in an area that this may be undesirable you may:

• Indicate in the shipping instructions box found during the check-out process that Signature Service is Requested.

• e-mail us indicating that Signature Service is Requested.

• We cannot be held responsible for packages that have been confirmed as delivered to your address by the courier and not received by you due to the package being removed by an unauthorized party.

• Orders less than $10 in value will be charged a $9 minimum fee for shipping and handling due to delivery company minimum fees and fuel charges.
• When delivered to any location outside the continental US. 

Shipping charges are quoted by e-mail:

• when delivered to any location outside the continental US.
• for special orders.
• when expedited shipping is requested.

Reduced rate, discounted and $0 shipping apply:

• when shipped under the buyers account with the carrier.
• when a promotional coupon code is used that discounts shipping. (Promotion times vary and are not always available.)

Shipping Upgrade Instruction:

You may:

• Advise your preferred carrier's name and account number the order should be shipped with.  We will credit the shipping amount on the order.
• Ask us to provide you with a rate for the shipping service you prefer.  Examples include Next Day Air and Second Day Air.

Please provide your order number, or name and address, so we:

• can modify your order to ship with your carrier under your account, or,
• may provide you with an accurate rate for the upgraded shipping if you requested us to do so.

Instructions to add Multiple Addresses to address drop down selector:

1. Log into your account with the e-mail address you used to register and your password.  (You must be registered for your information to be saved to your account.  If you are not registered and wish to use this feature then please do register and continue.)
2. After you're logged in, on the left side of the page, under the logo, click the "MY ACCOUNT" link.  (For security it may request that you log in again.)
3. On the My Account page, in the body section, click the black button that says "Add Profile".
4.  The "NickName" will be what is listed in the drop down selector.  For example, you may type "Work", and then complete the fields below with your work name and address. 
5. Click the black "Save" button on the bottom right of the page.
6. Repeat process for each address you may use in the future.
7. Now, when you check-out, you can choose from any of the addresses you entered.

To Change a NickName and/or an Address:

1. Follow the instructions numbered 1 and 2 above.
2. In the "Account Profiles" list, click the name you wish to change.
3. In the NickName field, change the name to what you prefer, and/or, update your address in the fields below.
4. Click the black "Save" button on the bottom right of the page.

e-mail: Sales@RawhideDistributors.com

Telephone: 1-888-Dog-Bonz (1-888-364-2669)

If you forgot your password, please click the link below.  In that window, enter your user name (which is the e-mail address that you registered with) in the box and click the "Get Password" button.  Then, check your e-mail box for your password.

Password Retrieval Window

Flavored and colored items may stain.  If your item is flavored or colored please use in a color safe area only.

We guarantee our products to be free from defects for 30 days after the purchase.  If you find your product is defective, or if you were shipped a product incorrectly, please contact us for return instructions.  If you ordered a product that you do not wish to keep, please return it to the address below for a refund.  For all other returns:

Returns of unopened and unadulterated products are eligible. Actual shipping charges and/or handling fees are non-refundable. Orders may be subject to a restocking fee. Rawhide Distributors reserves the right to change its payment procedures and return policy at any time without prior notice to you. We're sorry, returns sent via collect freight cannot be accepted.

Product Returns
Rawhide Distributors, Inc.
645 Supreme Dr
Bensenville, IL 60106

White rawhide: 100% Rawhide. Veterinarian, USDA and FDA inspected.

Colored rawhide: White rawhide with FDA approved colorings.  Veterinarian, USDA and FDA inspected.

Munchers and SoftBonz: 100% Veterinarian, USDA and FDA approved rawhide, ground; held together and in shape by a 100% water and rawhide "paste", then dried.

The rawhide raw material is soaked in an alkaline solution ((Ca(OH)2) to clean and prepare for quality control.  Unacceptable material is trimmed and discarded.  Acceptable raw material that passes our strict standards is passed to production.

Further cleaning to accepted rawhide raw material is soaked in a solution of water and ammonia sulfate ((NH4)2SO4) at the required temperature for the required amount of time.  (all temps and time are our proprietary recipe)

The completely clean rawhide is then sterilized in Hydrogen Peroxide (H2O2) at the required temperature for the required amount of time.  This also has a desired side effect of making the rawhide the yellow-white color you are familiar with. 

 

After the rawhide is cleaned and sterilized it has to be neutralized from the PH level achieved and necessary for cleaning and sterilization.  The ammonia sulfate and hydrogen peroxide solutions are neutralized by giving the rawhide raw material a bath of sodium bicarbonate, also known as baking soda, (NaHCO3) solution at the required temperature and for the required amount of time.  The rawhide raw material is no longer raw material now, it is edible rawhide.

The rawhide is then shaped and stored in our "greenhouse" (constantly temperature controlled room) until about 85% of the humidity is removed to achieve the desired hardness.

The product is then inspected again and the items that pass our quality control standards are either packaged for sale, or they are further worked with the FDA approved colorings and/or flavorings, re-dried, and then packaged for sale.

At no time is arsenic used in our manufacturing process.  No chemicals are left without neutralization during the manufacturing process. 

Our rawhide dog chews are Made in Brazil and/or Mexico using the above methods. Every shipment is inspected by a Veterinarian, the USDA and FDA

Our Compressed bones, pig twists, pig ears and ropes are made in China, using the above methods.  Every shipment is inspected by a Veterinarian, the USDA and FDA. 

 Our products are safe for your pets.